L&B Rewards terms

Thanks for joining L&B Rewards. These terms explain how the scheme works. We've kept them as short and plain as we can. If anything's unclear, just ask us.

1. Who runs L&B Rewards

1.1 L&B Rewards is run by L&B Restaurant Group, whose registered office is at Innovation House, Innovation Way, Sandwich, Kent, CT13 9FF ("we", "us", "L&B").

1.2 The scheme runs on the Leat app (formerly Piggy).

1.3 You can contact us about L&B Rewards at loyalty@landb-restaurants.co.uk.

2. Who can join

2.1 You must be 16 or over to join. Rewards that include alcohol are only for members aged 18 or over, and the team may ask to see ID.

2.2 Anyone can join, wherever you live, as long as you have an email address.

2.3 Accounts are for individuals only, not businesses or groups.

2.4 You can have one account each.

2.5 You don't have to join L&B Rewards to eat, drink or stay with us.

3. How to join

3.1 L&B Rewards is free to join.

3.2 You join using the sign-up form on our website. We'll ask for your email address, first name and date of birth, and a few preferences, such as any dietary needs and your favourite venue. Then we'll ask you to verify your email address. If you spot an L&B Rewards QR code in one of our venues, you can scan it to get to the same form.

3.3 Once you've signed up, we'll send you your L&B Rewards card to add to Apple Wallet or Google Wallet.

3.4 To check your balance, tap "Collect Points" on our website to open the member portal. To log in, we'll email you a code.

4. Collecting points

4.1 You can collect points at The Pullman, The Ship Inn, Harbour Inn, Luben, Cat & Fiddle, London & Paris Hotel and Panataria. Union is coming soon, and we may add other new venues in the future.

4.2 To collect points, show the L&B Rewards card in your phone's wallet when you pay, and we'll scan the QR code at the till. You can also collect points with "Collect Points" on our website.

4.3 Your points all go on one account, whichever venue you're at.

4.4 You earn 1 point for every £1 you spend, at the till and on orders. Points are based on the amount you actually pay after any discounts, not including service charge or tips.

4.5 You can hold up to 10,000 points at any one time.

4.6 We may run bonus-point offers from time to time. Any extra terms will be shown with the offer.

4.7 You can't collect points on service charge, tips, gift cards, deposits, or private hire and event bookings. You also don't collect points on anything you pay for with a reward.

4.8 If you forget to show your card, email us your receipt within 30 days and we'll add the points for you.

5. Rewards and how to use them

5.1 You can swap your points for the rewards shown in the app. The rewards on offer, and how many points each one needs, may change from time to time.

5.2 To use a reward, claim it in the app or the member portal. Then redeem it at the till when you're served, and the team will apply it through the till.

5.3 Some rewards have their own conditions, such as which items or venues they can be used for. These are shown with the reward in the app.

5.4 Points and rewards have no cash value and can't be swapped for money.

5.5 Your points and rewards are just for you, and they can't be transferred to anyone else.

5.6 Rewards can't be used with other offers or discounts, unless the reward says they can.

5.7 If a purchase is refunded or cancelled, we'll remove the points you earned on it.

5.8 If we withdraw a reward that you've already claimed but haven't used yet, we'll put the points back on your account or offer you a reward of similar value instead.

6. Membership levels

6.1 The scheme may include membership levels with extra benefits. Details of any levels and how to reach them are shown in the app.

6.2 Spending your points on rewards won't move you down a level. Once you've reached a level, you keep it.

6.3 The benefits of any level may change from time to time, as explained in section 10.

7. Expiry

7.1 At the moment, your points don't expire. If we decide to introduce an expiry date, we'll give you notice first, as explained in section 10.

7.2 If you haven't collected or used any points for 24 months, we may close your account. We'll email you first to give you a chance to keep it open.

7.3 Rewards may have an expiry date. If one does, it's shown with the reward in the app.

8. Fair use and misuse

8.1 Please play fair. If we reasonably believe an account is being misused, for example through fraud, collecting points on someone else's spend or abusive behaviour towards our team, we may remove points or rewards, or suspend or close the account.

8.2 If you lose your phone or get a new one, just log in to the member portal again with a code sent to your email, and add your card to your new phone's wallet.

8.3 You can close your account at any time by emailing loyalty@landb-restaurants.co.uk. Any unused points and rewards will be lost when it closes.

9. Your data and marketing

9.1 L&B Restaurant Group is the data controller for your L&B Rewards details under UK GDPR. Leat processes the data on our behalf to run the scheme. Read our privacy policy to find out how we use your data and what your rights are.

9.2 Leat hosts the data in the European Economic Area (EEA).

9.3 We only send you marketing emails or texts if you agree to them when you sign up. Every marketing email has an unsubscribe link, and you can change your choices at any time. You keep your points if you unsubscribe.

10. Changes to the scheme or ending it

10.1 We may need to change L&B Rewards from time to time. We reserve the right to change, suspend or withdraw the scheme or any reward, and to change the value of points, how many points you earn, any membership levels and these terms.

10.2 Where we can, we'll give you reasonable notice before a change takes effect, for example by email, in the app or on our website.

10.3 Sometimes we may need to make a change straight away, for legal or security reasons or to stop misuse of the scheme. If that happens, we'll let you know as soon as we reasonably can.

10.4 If we decide to end L&B Rewards, we'll tell you at least 30 days beforehand, and we'll give you a fair chance to use your points and rewards before the scheme closes. You can use any unused points and rewards up until the closing date. After that, they'll lapse.

11. Liability and the law

11.1 We'll do our best to keep L&B Rewards running smoothly, but we can't promise the app, member portal or wallet card will always be available. As far as the law allows, we're not responsible for losses caused by the scheme being unavailable now and then.

11.2 Nothing in these terms affects your statutory rights.

11.3 These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.