Privacy Policy

This policy explains what personal information L&B Restaurant Group collects, why, and what you can do about it. We've tried to keep it short and plain. If anything's unclear, just ask.

1. Who we are

L&B Restaurant Group ("L&B", "we", "us") runs The Pullman, The Ship Inn, Harbour Inn, Cat & Fiddle, Panataria, Luben and London & Paris Hotel in Folkestone and Sandgate, Kent.

Legal entities: Trend Business Consultants Ltd (company number 08505785), L & B Pub Company Ltd (company number 10671102) and Rendezvous Pizza Co. Ltd (company number 09897774), all registered in England and Wales.
Registered office: Innovation House, Innovation Way, Sandwich, Kent, CT13 9FF
Contact for privacy questions: hello@landb-restaurants.co.uk

We are the "controller" of your personal information, which means we decide how it's used. We have not appointed a Data Protection Officer; privacy questions go to the email above.

2. What we collect

Depending on how you deal with us, we may collect:

Contact details: your name, email address and phone number.
Table bookings: date, time, party size, the venue, and any notes you add, such as dietary needs, allergies or a special occasion.
Hotel stays: your name, contact details, stay dates, room, number of guests, any requests, and the payment details needed to secure the booking (taken by our booking engine provider, not stored by us on this website).
Loyalty and newsletter: your account details, points, rewards, visits and whether you've agreed to hear from us.
Enquiries: what you tell us when you email us or fill in a form, for example about private hire or events.
Job applications: your CV, work history and anything else you send us, whether through our website or by email.
Website use: if you allow analytics cookies, information about how you use our site, such as pages visited, device and browser type, and approximate location. See our Cookie Policy.

Health information: allergy and dietary information can count as health data, which the law treats as more sensitive. We only use it to keep you safe when you eat or stay with us, and only share it with the team serving you.

CCTV: some of our venues use CCTV for the safety and security of guests and staff and to prevent and detect crime. Signs show where it's in use. We rely on our legitimate interests for this, and keep footage for around 30 days unless it's needed to investigate an incident.

Guest Wi-Fi: we don't collect any personal information, such as logins or email addresses, when you use our guest Wi-Fi.

We don't take card payments on this website. Card payments in our venues are processed by Lightspeed Payments, and we don't keep your full card details.

3. Why we use it, and our legal reasons

The law requires us to tell you the "lawful basis" for each use.

What we do	Why	Lawful basis
Take and manage table bookings and hotel stays	To give you the booking you asked for	Contract
Note allergies or dietary needs	To keep you safe	Your explicit consent, given when you tell us
Run your loyalty account	To give you points and rewards	Contract
Send newsletters and offers by email or text	To keep you up to date, only if you've agreed	Consent (you opt in, and can unsubscribe at any time)
Answer enquiries	To reply to you and plan your event	Legitimate interests (or contract, if you go ahead with a booking)
Website analytics	To understand which pages are useful and improve the site	Consent (via the cookie banner)
Consider job applications	To recruit staff	Legitimate interests, and steps before a contract
Keep records for tax, licensing and the law	To meet legal duties	Legal obligation
Deal with complaints, claims or safety incidents	To protect guests, staff and the business	Legitimate interests

You don't have to join our loyalty scheme to eat or stay with us. You can withdraw consent at any time, for example by unsubscribing or changing your cookie settings. That won't affect anything we did before.

We don't sell your personal information. We share it only with service providers who help us run the business, and only what they need:

Wix – hosts our website, forms and cookie consent tool.
OpenTable – handles restaurant table bookings. OpenTable is also a controller of the details you give it; see its own privacy notice.
SHR – runs the hotel booking engine for London & Paris Hotel (secure.londonandparishotel.co.uk).
Leat (formerly Piggy) – runs our loyalty scheme and newsletter.
Google (Google Analytics 4) – website analytics, only if you accept analytics cookies.
Restaurant Guru – shows a review badge on our site.
Lightspeed – our till (POS) system and card payment provider in our venues.
Zoho – our email provider.
Kreston Reeves – our accountants.

We may also share information where the law requires it, for example with HMRC, the police or a licensing authority, or if the business is ever sold.

5. If your data goes outside the UK

Some providers (for example Wix, Google and OpenTable) may store or access data outside the UK, including in the US and EU. Where they do, we rely on safeguards recognised under UK law, such as UK adequacy regulations (including the UK–US "data bridge" for certified companies) or the ICO's International Data Transfer Agreement or Addendum, or standard contractual clauses. A copy of the relevant safeguards is available on request.

6. How long we keep it

We keep personal information only as long as we need it.

Booking records: 2 years after your visit
Hotel stay records: 6 years, for tax
Financial and tax records: 6 years, as the law requires
Loyalty account: while it's open, then 2 years after it closes or goes inactive
Marketing list: until you unsubscribe (we keep a note that you opted out so we don't contact you again)
Unsuccessful job applications: 6 months
Analytics data: 14 months
Enquiries: 1 year

7. Your rights

Under UK data protection law you have the right to:

ask for a copy of your personal information;
ask us to correct it;
ask us to delete it;
ask us to limit how we use it;
object to us using it, including for direct marketing (we'll always stop marketing if you ask);
ask us to move it to another organisation (where it's based on consent or contract);
withdraw your consent at any time.

To use any of these, email hello@landb-restaurants.co.uk. We'll reply within one month. It's free in most cases.

We don't make decisions about you based solely on automated processing.

8. Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

9. Children

Our website and loyalty scheme are not aimed at children, and we don't knowingly collect children's information online. You must be 16 or over to join our loyalty scheme or newsletter. Children are of course welcome in our venues with a parent or guardian, who makes any booking.

10. Keeping it safe

We use trusted providers and limit access to people who need it.

11. Changes

We'll update this policy if what we do changes. The date at the top shows when it last changed. If the change is significant, we'll let you know.